A: Hughes.Net and DIRECTV are separate services and are billed separately.
Q: Does HughesNet require an ISP ?
A: No, Hughes Net will be your new ISP. You get up to 10 new email accounts with HughesNet with 10mb storage each. HughesNet does not provide web hosting, however. When you turn on your computer you do not have to dial up. You are always on-line. You can continue to use your favorite browser such as Internet Explorer or Netscape. You can also continue to use your favorite email software such as Outlook Express or Eudora.
Q: Do I still need a dial-up modem and telephone line?
A: No, there is no phone line requirement for normal operation, therefore, a modem is not required to use your Hughes Net service with the New HughesNet modem.
Q: What does HughesNet do for Streaming media?
A: Hughes Net makes streaming media faster, smoother and clearer. So you can enjoy streaming video without uneven, jerky motion, delays or sync problems. And you can listen to the radio or audio files without all the snapping and crackling.
The Hughes.Net Two-Way System brings you everything the Internet has to offer -without the hassles of dial-up service. HughesNet satellite internet gives you super fast downloads and streaming media that's smooth and clear. Hughes Net is always on so there's no dialing up, logging on, or waiting around. And it won't tie up your phone line. So you can get more out of the Internet than ever before.
Q: Does HughesNet have any download limitations ?
A: HughesNet provides download capability 24/7. Download limits are subject to the Fair Access Policy. For more details CLICK HERE.
Q: Is HughesNet Secure ?
A: Hughes Net knows how important your privacy is. That's why our service uses conditional access and triple encryption to protect both your incoming and outgoing information. This makes Hughes.Net broadband access as secure as you can get. Conditional access uses encryption technology to secure HughesNet Service against unauthorized access. It protects multimedia and digital files from being intercepted by any site except those designated. Information you send is inherently secure because of the complexity of our satellite transmission.
Q: How does Hughes Net Security work?
A: Conditional access uses encryption technology to secure Hughes.Net Service against unauthorized access. It protects multimedia and digital files from being intercepted by any site except those designated. Information you send is inherently secure because of the complexity of our satellite transmission.
Q: Can I run HughesNet on a small network?
A: Yes, you can connect multiple home computers and laptops to a single Hughes Net Internet satellite internet connection at no additional cost. Home networking equipment such as routers or network adapters may be required and are not included with your Hughes.Net System. We do offer an affordable soultion for your home or small buisness networking needs. Please click on the "Networking" tab at the top of this page for more information and pricing. For network setup, support and configuration, contact your network hardware manufacturer and/or operating system software developer (HUGHES is not responsible for home network configuration or management). Please understand that all computers on this network will be sharing a single connection. Simultaneous use of high bandwidth applications by multiple users may result in degradation of download and surfing speeds, and are subject to the Fair Access Policy.
Q: Is Home Networking included ?
A: Home networking equipment is not included with your HughesNet System. For network setup, support and configuration, contact your network hardware manufacturer and/or operating system software developer (HUGHES is not responsible for home network configuration or management). We do offer an affordable soultion for your home or small buisness networking needs. Please click on the "Networking" tab at the top of this page for more information and pricing.
Q: How much does the Hughes Net Hardware and Installation cost ?
A: Click Here for Details !
Q: What is the difference between a Dynamic IP and a Static IP address ?
A: A Dynamic IP address changes every time you connect to the internet while a Static Ip address remains the same. A Static IP address provides increased security and is necessary for applications such as video conferencing, voice over IP and VPN solutions.
Q: What does a Standard Installation Include ?
A: A standard installation includes the mounting, grounding and aligning of the Hughes.Net dish to an existing 1 story structure, setup and installation of the RECEIVE/TRANSMIT modems on one PC. Also included is up to 100 feet of RG6 dual coaxial cable. If a pole mount, 2nd story install or custom fishing of wire is required there may be additional charges to be determined at time of installation. For Standard Installation details CLICK HERE.
Q: How long does it take to get installed ?
A: After your order is received and processed a HughesNet Trained Installer will contact you within 5 business days to arrange an appointment. Typically, you can expect your Hughes Net System to be installed within 5-7 business days from the day you order.
Q: Does HughesNet come with a warranty ?
A: HughesNet comes standard with a 24 Month Parts and Labor Warranty. Please CLICK HERE for warranty details.
Q: Does HughesNet require a service commitment?
A: HughesNet requires a 24 Month Service Commitment with a Satisfaction Guarantee.
Q: Does Hughes Net come with Ant-Virus Protection ?
A: HughesNet comes with Zone Alarm Anti-Virus Protection Free for 90 Days and can be continued for $3.95/mo.
Q: Is HughesNet a one-way or two-way system?
A: Today’s Hughes.Net satellite internet consumer service uses the Newest HughesNet Modem. The System is a two-way satellite system that allows you to send and receive information via satellite. So, there's no need for the expense of a second phone line or hassles with logging in when you want to get onto the Internet.
Q: If I already have DIRECTV service, do I need to get a new dish for Hughes Net ?
A: The Hughes.Net System requires a unique dish in order to send and receive information via satellite.
Q: How fast is the Hughes Net System?
A: The experience with HughesNet high-speed Internet is astonishing. When comparing typical activities with a dial-up service based on standard dial-up connection at 28.8Kbps, the difference in the amount of time you'll be waiting for what you want is night and day. Hughes Net download speeds range from 700 to 5000 kb/s depending on the plan you choose. You can download software upgrades in just minutes, versus up to an hour. There's no more waiting for Web pages to fully finish loading; they are typically done within a couple of seconds. Getting your favorite song can be done in less than the song's length rather than three times as long. As you can see this is a huge improvement... and broadband by satellite is the only high-speed Internet technology that's available everywhere in the continental U.S !
Q: How fast is HughesNet compared to other high-speed services ?
A: Everyone's Internet technology is based on shared bandwidth, so sometimes one option will allow you to do things in less time than others. But because everyone uses shared bandwidth there's truly no definitive answer.
Q: Why is there a requirement that the Hughes Net system be professionally installed?
A: The Federal Communications Commission (FCC) requires that trained professionals install any two-way satellite system.
Q: I am relocating, can I take my HughesNet system with me ?
A: Yes, you can have your Hughes.Net satellite internet system professionally reinstalled at your new location. Re-Installation charges apply.
Q: Can I run a VPN over HughesNet ?
A: Hughes Net Home Service plan is not compatible with VPNs.You may use a VPN with Hughes.Net but you will likely experience reduced speeds as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over.
Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
If you have more questions regarding HughesNet please email us at electronics-express@hughes.net or call 1-207-286-6393
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